FAQs

Please arrive on time or ten minutes early in order to check-in, enjoy a warm tea, change and put any personal belongings in the lockers provided—nonetheless we always try our best to accommodate our clients should they happen to run late. However, after 10 minutes, we may not be able to offer you the service as booked. After 15 minutes, your appointment will be canceled and subject to our cancellation policy.

All our packages and memberships at Nüd are non-transferrable and can only be used by the name of the individual package holder or member. Your guests are welcome to join your session for an added cost. Please view our pricing page for more information.

There is no expiry date on Gift Cards in Ontario. All packages expire 365 days from the date of purchase. All class packs expire 45 days from the date of purchase. All gift card and package sales are non-refundable.

Memberships can be only be purchased in-studio at our Dundas St. location.

Members may cancel their recurring Nüdist Club Membership by providing us with a 30-day written notice stating their desire to cancel. This must be submitted by the 25th day of the month prior to the following the desired month of cancellation. This notice can be submitted via email or in person at our Dundas St. location. When a member cancels, their agreement will still remain in effect until the end of their then-current billing cycle.

Members are permitted to freeze their membership, by written request, for up to three (3) months every 12-month period from their membership activation date. The freeze period can be consecutive or non-consecutive months. While the membership is frozen, all member perks will be suspended, and we will not bill you. A membership freeze can be lifted at any time by written request from the member which can be sent via email, or in-person at our Dundas location. Once a membership freeze is lifted, billing on the membership will resume on the same billing date originally set at the time of issuance. For a member to request a freeze, their membership must be current and in good standing before a freeze can be honoured.

Our full-spectrum infrared saunas reach a temperature of 158F (70C). Our cold plunges are kept at a temperature ranging between 45F - 48F (7C - 9C).

Our recommended protocol is about 9 minutes in the sauna, 3 minutes in the plunge, 3 minutes rest, and then repeat. You may alternate between the sauna and cold plunge as much as you would like during your session. We recommend adhering to your own body’s capacity and adjusting your physical limits during the session accordingly.

We do not recommend this treatment for pregnant guests.

Those who are sensitive to cold temperatures or with any circulatory conditions should refrain from use. Anyone with open cuts and/or sores, pregnant, or with a pacemaker should not do this treatment either. If you are unsure, please consult with your doctor.

We provide you with two towels per person in each sauna room, a washcloth, makeup remover wipes, and shower products. The most important thing we recommend bringing is water with you, but we have some for purchase if you forget. You will also be able to refill your own water bottle in our lounge area from our filtered water system. If you would like, you are welcome to bring your own toiletries, robe, extra towels, and slippers. You may also want to bring a book or magazine to keep you entertained, or you may connect your phone to our Bluetooth!

Hydration is one of the most important things before, during, and after each sauna session. Electrolytes are a plus!

Going into your sauna as hydrated as possible will maximize the comfort and benefits of your sauna experience and keep you safe. Avoid large, heavy meals before your session. Avoid putting any products on your skin before arriving as well. During your session you will be sweating and releasing toxins a lot, and products on the skin can interfere with the detox process.

Most definitely! If you do not tolerate heat well, or need the sauna temperature to be lowered, please ask a wellness guide for assistance! We can also set a note in your account stating that you prefer a lower temperature.

Vitamin Shot Therapy is a popular treatment that involves the administration of fluids infused with vitamins, minerals, and amino acids directly into your veins through a catheter (a hollow plastic tube). This is just like the shots administered in hospitals, but with vitamins instead of any medications. This infusion is administered by a registered doctor or nurse trained in IV therapy administration.

Once you show up for your appointment, we will set you up in our designated seating area and take your blood pressure. If it is your first time getting an Vitamin Shot with us, you will have a short conversation with our doctor/nurse practitioner on-site who will clear you for your treatment of choice.

Once you are cleared for your treatment, the registered nurse on site will prepare your vitamin shot and administer the treatment to you in the studio.

We recommend a maximum of two vitamin injections per week. Many of our members do a drip 1-2 times a month.

This treatment is not safe for those with high blood pressure or heart conditions due to the dangers of excess fluids in the blood stream. If you are unsure, you may come in studio, or speak with the nurse practitioner on the phone. Every client is screened by our nurse practitioner who will clear each client for the IV treatment. We always recommend checking with your physician if you are unsure.

IV therapy is not recommended for those who are currently pregnant or breastfeeding. Our nursing team only allows the administration of hydration, an IV bag without vitamins, to those who are pregnant.

This treatment uses a medical grade combination of LED spectrum light and near infrared light to deliver clinical doses of light power through the skin. The combination of colour therapy and near infrared light react with the mitochondria in our cells and stimulate ATP production. ATP is an energy carrying molecule responsible for all energetic functions in your cells, and the more efficiently you make ATP, the better your body is at repairing itself and clearing inflammation.

The biggest thing we recommend for this treatment is to come in with clean skin (no moisturizer or make-up on). While it is not dangerous to have oils or moisture on the skin, it can reduce the effectiveness of the treatment you are looking for. If you have any serums or skin treatments you’d like to use, it is best to put them on after your light bed session. After the light bed session, your skin is extra susceptible to absorbing the beneficial ingredients in your moisturizers and serums.

Most clients describe feeling invigorated, refreshed, and relaxed after the treatment is complete. Your skin will have a natural glow, and any aches and pains in the body will feel reduced. It is safe to go about your normal day after your treatment is up.

A staff member will guide you to your private LED light bed room and help you select the best setting of choice for your session based on your needs. Once the staff member leaves, you will undress, you can be completely nude for this treatment or keep your undergarments on. Any area that you would like to treat must be exposed to the light. You must wear the provided eye protection for this treatment. Before getting in, you will click the start button on the touchpad and step into the LED light bed. You will have 30 extra seconds on your session time to get comfortable in the bed.

You are welcome to bring a set of headphones to listen to music from your cell phone throughout the session, or enjoy one of our guided meditations. It is safe to bring your cell phone into the bed with you. Once your treatment time is up, the lights in the bed will turn off. You will then redress in your room, or wrap up in a towel and move over to your next service when you’re ready.

A staff member wipes the bed and all surfaces of the light bed and room with Lucasol: An antiviral, anti-fungal, and antibacterial solution popularly used in spas and tanning salons.

The LED light bed is not recommended for those who have issues with photosensitivity. If you are pregnant or lactating, please consult with your primary care physician before trying this treatment. If you have recently had any serious medical procedures, or impending conditions, it is best to consult with your doctor before trying this treatment.

If you are using any harsh topical serums or ointments such as retinol, glycolic acid, topical steroids, you must wash them off before getting into this treatment to avoid skin sensitivity. If you are on any oral or injectable medications that increase photosensitivity such as steroids, certain antibiotics, or Accutane, it is recommended to avoid LED light bed treatment. While this treatment is incredible for wound healing, certain spectrums of near infrared can enhance hyperpigmentation.